Information Technology Rules, 2011
Collection and Use of Your Information
This policy covers how Fracsn treats personal and/or business information that Fracsn collects and receives. When you use our services provided through our Website or mobile application, we collect and store your personal and/or business information which is provided by you to us from time to time. We collect such information to provide you a hassle-free, safe, efficient, smooth and customized experience. This enables us to deliver services, options and features that meet your needs and to tailor our apps to make your experience safer and easier. We collect personal and/or business information from you that we consider necessary for achieving the purpose described earlier.
While browsing our apps, we do not require you to tell us who you are or reveal any personal demographics about yourself. Once you give us your personal and/or business information, you are not anonymous to us. To the extent possible, we indicate mandatory fields and optional fields. You are always given the option to not provide information by choosing not to use a particular service or feature on our apps. Through our web-based algorithm we may automatically track certain information about you based upon your behavior such as browsing, etc., on our apps. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users and such information is subsequently compiled and analyzed on an aggregated basis. This information may include, but not limited to, the web address or link or URL or internet location that you just came from, which URL you next go to, your computer browser information, and your IP address.
A "cookie" is a small text file given ID tag that is stored on your computer’s browser directory or program data subfolders so that it can be later read back from that browser. Cookies aid browsers in a particular computer to remember information specific to a given user.
We use both permanent and temporary cookies on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. Certain features that we offer are only available through the use of a "cookie". The cookies do not collect or attempt to collect or contain any of your personally identifiable information.
You are at liberty to decline our cookies. However, this may affect your ability to access certain features on our Website.
This policy does not apply to the practices of companies that Fracsn does not own or control or to people that Fracsn does not employ or manage. Additionally, companies acquired by Fracsn or affiliates related to Fracsn have their own, preexisting privacy policies which may be viewed on respective web pages.
What We Do With Your Personal Correspondences
When you communicate with us by sending emails or letters or use other ways of communications, or if other users or third parties, send us correspondence about your activities or postings on the Website or mobile app, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up an account with us. While you can browse some sections of our Website or mobile app without being a registered member, certain activities do require registration. We do use your contact information to communicate with you.
How We Use Your Demographic and Profile Data
We use your information to: resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In order to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activities on our website and mobile app.
At times we may occasionally ask you to complete optional online surveys, which you may fill or discard at your own discretion. These surveys may ask you for contact information and demographic information.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
How and When We Use and Share Your Information
We may share your information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
Linking to Other Websites
Our website may have now or in the future links to other websites which may collect personally identifiable information about you. Fracsn cannot be held liable in any way, form or fashion for the privacy practices or the content of those linked websites; your discretion is required.
How We Secure Your Data
Your security is of paramount importance to us. Our Website and mobile app has stringent security measures in place to protect the loss, misuse, and alteration of data or information stored by us or under our control. Each time you change, update, modify or access your account information, we offer the use of a secure server. Using our foolproof and intelligent security policies, we protect the information that you provide us against any unauthorized access.
We provide users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us, although this is limited to only such non-essential communication. Critical information regarding your account including but may not limited to, profile changes, address change, transactional updates, payment receipt, etc. will be communicated to your email address or other means opted by you or deemed fit by Fracsn.
If you want to opt out from receiving non-essential communications from us, please visit Fracsn.
Your Consent to Collection and Usage of Information
Dispute and Grievances
In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Ravi D
Address:13 Customs Colony Main Road, Thoraipakkam, Chennai 600097
Time: Mon – Fri (10:00 AM– 05:30 PM)
Feedback and Questions
If you have questions or clarifications or dispute regarding this privacy statement, please direct such correspondence to the following e-mail address: firstname.lastname@example.org